ServiceNow

<h3>Company Description</h3>Who we areMoveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! 
 ServiceNowIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.<h3>Job Description</h3>The RoleWe're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.Our AI agents can plan, execute multi-step workflows, call tools, wait on human input, and resume — all while maintaining correctness, observability, and low latency. The systems that make this possible are what you'll build and own.  
What you get to do in this role:<ul><li>Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations</li><li>Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing</li><li>Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and <a href="http://Socket.IO" rel="noopener noreferrer ugc" target="_blank">Socket.IO</a></li><li>Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation</li><li>Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes</li><li>Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration</li></ul><h3>Qualifications</h3>To be successful in this role you have:You should have deep experience in at least 3 of these areas:<ul><li>Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing</li><li>Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling</li><li>Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees</li><li>Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)</li><li>Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics</li><li>gRPC/protobuf: streaming RPCs, service interface design, error handling patterns</li></ul>Required:<ul><li>2+ years building production backend/infrastructure systems</li><li>Strong in Python or Go (ideally both)</li><li>Experience designing and operating systems that handle real traffic at scale</li><li>Comfort with ambiguity — these are novel problems without textbook solutions</li></ul> <h3>Additional Information</h3>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf" rel="noopener noreferrer ugc" target="_blank">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com" rel="noopener noreferrer">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Machine Learning Engineer, Agentic Systems - Moveworks

<h3>Company Description</h3>Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data.<a href="https://veza.com/blog/servicenow-veza-a-new-chapter-in-identity-security/" rel="noopener noreferrer ugc" target="_blank"> </a>Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications.<a href="https://veza.com/" rel="noopener noreferrer ugc" target="_blank"> </a>With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.<a href="https://veza.com/company/press-room/series-d-announcement/" rel="noopener noreferrer ugc" target="_blank"> </a>Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026.<a href="https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-to-Expand-Security-Portfolio-With-Acquisition-of-Vezas-Leading-AI-native-Identity-Security-Platform/default.aspx" rel="noopener noreferrer ugc" target="_blank"> </a>The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.<a href="https://veza.com/company/press-room/servicenow-to-expand-security-portfolio-with-acquisition-of-vezas-leading-ai-native-identity-security-platform/" rel="noopener noreferrer ugc" target="_blank"> </a> For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. <h3>Job Description</h3> We are seeking a  Senior Staff Software Engineer to serve as the technical visionary and architect for our multi-agent harness platform, and writing agents for our products.This is a high-leverage, tier-one leadership opportunity operating at the absolute frontier of Agent research and large-scale backend systems engineering. In this role, you won't just implement agents—you will define the architectural patterns, scalability guardrails, and strategic direction for how intelligent, autonomous agents reason, decide, and secure the modern enterprise.What You Will Do<ul><li>Architect &amp; Vision: Define the technical roadmap and architecture for Access AI Platform, ensuring high availability, low latency, and deterministic reliability.</li><li>System Design: Lead the design of advanced agent orchestration layers, multi-agent communication, and sophisticated context/memory management.</li><li>Productionize at Scale: Transition cutting-edge LLM capabilities and MCP frameworks from experimental prototypes into hardened, enterprise-grade pipelines within our identity access infrastructure.</li><li>Technical Leadership: Act as a force multiplier across the engineering organization. Define engineering excellence, establish robust test/evaluation frameworks for non-deterministic AI systems, and mentor senior and staff-level engineers.</li><li>Cross-Functional Influence: Partner closely with Product, Security, and Executive leadership to align technical investments with long-term business strategy, pioneering new capabilities from ideation to global deployment.</li></ul><h3>Qualifications</h3>What You Bring<ul><li>Education: Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or a related technical field.</li><li>Experience: * 10+ years of professional software engineering experience, with a proven track record of technical leadership at a Staff or  Senior Staff level.</li><li>2+ years of hands-on experience in architectural design and production deployment of GenAI technologies, multi-agent systems, LLM orchestration frameworks (e.g., LangChain, AutoGen), or Model Context Protocols (MCP).</li><li>Technical Mastery: * Expert-level proficiency in Python and Golang (or Java), with deep expertise in distributed systems, microservices architectures, and high-throughput API design.</li><li>Deep understanding of Cloud Platforms (AWS, Azure, GCP) with experience designing or integrating with enterprise Identity and Access Management (IAM) environments and security fabrics.</li><li>Execution &amp; Ownership: A strong sense of product ownership. You have a history of taking ambiguous, 0-to-1 AI initiatives and scaling them to 1-to-100 enterprise realities.</li><li>Communication: Exceptional communication skills with a demonstrated ability to distill complex AI reasoning and architectural trade-offs into clear, strategic narratives for both engineering teams and executive boardrooms.</li></ul>For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.<h3>Additional Information</h3>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://careers.servicenow.com/life-at-servicenow#workpersonas" rel="noopener noreferrer ugc" target="_blank">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com" rel="noopener noreferrer">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

 Senior Staff Software Engineer - AI/ML - Veza

<h3>Company Description</h3>Who we are 
 Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.  Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.  In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. 
 By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.  Come join us! ServiceNow 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.<h3>Job Description</h3>What you get to do in this role:Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup. <ul><li>Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. </li><li>Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. </li><li>Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. </li><li>Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. </li><li>Identify patterns and feedback to advance the Agentic AI framework further. </li><li>Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.</li></ul><h3>Qualifications</h3>To be successful in this role you have: <ul><li>Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills</li><li>BS or a higher degree in computer science or related field</li><li>10+ years professional experience in scalable system development</li><li>Strong product sense and a passion for building scalable web or conversational UI products</li><li>Excellent cross-functional collaboration skills</li><li>A constant thirst for learning and readiness to step out of your comfort zone</li></ul><h3>Additional Information</h3>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf" rel="noopener noreferrer ugc" target="_blank">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com" rel="noopener noreferrer">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Senior Staff Machine Learning Engineer, Agentic Application

<h3>Company Description</h3>Who we are 
 Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.  Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.  In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. 
 By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.  Come join us!<h3>Job Description</h3>What you get to do in this role:Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup.<ul><li>Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. </li><li>Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. </li><li>Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. </li><li>Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. </li><li>Identify patterns and feedback to advance the Agentic AI framework further. </li><li>Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.</li></ul><h3>Qualifications</h3>To be successful in this role you have:<ul><li>Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills</li><li>BS or a higher degree in computer science or related field</li><li>7+ years professional experience in scalable system development</li><li>Strong product sense and a passion for building scalable web or conversational UI products</li><li>Excellent cross-functional collaboration skills</li><li>A constant thirst for learning and readiness to step out of your comfort zone</li></ul> <h3>Additional Information</h3>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf" rel="noopener noreferrer ugc" target="_blank">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com" rel="noopener noreferrer">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Senior Machine Learning Engineer, Agentic Application

<h3>Company Description</h3>Who we are 
 Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.  Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.  In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. 
 By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.  Come join us! ServiceNow 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.<h3>Job Description</h3>What you get to do in this role:Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup. <ul><li>Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. </li><li>Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. </li><li>Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. </li><li>Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. </li><li>Identify patterns and feedback to advance the Agentic AI framework further. </li><li>Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.</li></ul><h3>Qualifications</h3>To be successful in this role you have: <ul><li>Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills</li><li>BS or a higher degree in computer science or related field</li><li>7+ years professional experience in scalable system development</li><li>Strong product sense and a passion for building scalable web or conversational UI products</li><li>Excellent cross-functional collaboration skills</li><li>A constant thirst for learning and readiness to step out of your comfort zone</li></ul><h3>Additional Information</h3>Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf" rel="noopener noreferrer ugc" target="_blank">Learn more here</a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com" rel="noopener noreferrer">globaltalentss@servicenow.com </a>for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow

Open jobs at ServiceNow

Machine Learning Engineer, Agentic Systems - Moveworks

Senior Staff Software Engineer - AI/ML - Veza

Senior Staff Machine Learning Engineer, Agentic Application

Senior Machine Learning Engineer, Agentic Application

Staff Machine Learning Engineer, Agentic Application

Working for ServiceNow?

Featured companies